![]() Carpets throughout the hotel were dirty and bleached out in several places. There was about an inch of dust on the headboards. Pool was closed and I was told it’s been closed for years, but was told differently when I booked this location. Went back downstairs to inquire again about adjoining rooms and was told that none were available (after I requested this and was told that is what we we booked). Went up to the rooms to find that they were next to each other but not adjoining. The deluxe hotel rooms give guests direct access to the casino floor, so all of the action is always close by, and each includes a flat-screen TV and your choice of two queen beds or one king. I requested adjoining rooms and was told at check in that we had adjoining rooms. Developed by Las Vegas legend Jack Binion, Horseshoe Tunica features a 14-story tower with more than 500 rooms and 300 suites. We only stayed one night and had to get a total of six new key cards because they wouldn’t work after the first time. I went down to get a new key card and she again acted as though I was inconveniencing her. At Horseshoe casinos we always Make it right for the gambler which is why we have been Number One Since Day One. Then sent me upstairs with a room key that didn’t work. Since 1951 Horseshoe Casinos have been the Home of the Best Odds, Highest Limits & Biggest Jackpots. When she finally helped me, she was rude and told me ‘you shouldn’t have brought kids to a casino, we don’t really like kids at this location’. Waiting over 30 minutes to check in while Madelyn at the front desk had a personal conversation about her upcoming weekend plans.
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